Refund policy

RETURN AND REFUND POLICY

30-DAY RETURN WINDOW

Safety Vest Warehouse accepts return requests for eligible non-custom merchandise within 30 days of the order ship date. Items must be unused, unwashed, unaltered, and in the same condition in which they were received, with the original packaging and tags attached. Items that do not meet these conditions are not eligible for a return or refund.

NON-RETURNABLE ITEMS

Custom-printed, personalized, and special-order merchandise is final sale unless Safety Vest Warehouse made an error or the item has a verified product defect. Sale and clearance merchandise is also final sale unless Safety Vest Warehouse made an error or the item has a verified product defect. Worn, washed, used, altered, or damaged merchandise and items outside the return window are not eligible for return.

HOW TO REQUEST A RETURN OR EXCHANGE

Before sending anything back, email info@SafetyVestWarehouse.com with your order number, the item or items involved, and the reason for the request. If an item arrived damaged, defective, incorrect, or misprinted, include clear photos of the item and packaging when applicable. Wait for return authorization and the correct return address before shipping the item. Do not send a return without receiving instructions first.

RETURN AND EXCHANGE SHIPPING

Customers are responsible for return and exchange shipping costs unless the return is caused by an error from Safety Vest Warehouse or a verified product defect. Original and expedited shipping charges are non-refundable. If an order received free shipping, the actual outbound shipping cost may be deducted from the refund unless the return is caused by an error from Safety Vest Warehouse or a verified product defect.

Exchanges depend on current product and size availability. Contact us before returning an item for an exchange so we can confirm availability and provide instructions.

REFUNDS

After an eligible return is received and inspected, we will email you with the approval or denial of the refund. Approved refunds are issued to the original payment method within 7–10 business days after inspection. Your bank or card provider may require additional time to post the credit to your account.

DAMAGED, DEFECTIVE, INCORRECT, OR MISPRINTED ITEMS

If your order arrives damaged, defective, incorrect, or misprinted, contact info@SafetyVestWarehouse.com with your order number and clear photos. We will review the issue and provide the appropriate resolution. Custom merchandise remains eligible for correction when the problem was caused by Safety Vest Warehouse or a verified product defect.